Refund policy
RETURN POLICY
We have a 14-day return policy for eligible standard items. You have 14 days after receiving your item to contact us and request a Return Authorization.
To qualify for a return, the item must be unused, in the same condition in which it was received, and returned in its original packaging with all protective materials included. Proof of purchase is required.
RETURN AUTHORIZATION REQUIRED
All returns must be approved by Posh & Polish Variety LLC before being shipped back.
For standard returns, contact us at customerservice@poshpolishvariety.com within 14 days of delivery to request a Return Authorization.
Items returned without prior authorization may be refused and returned to the sender.
SUPPLIER-FULFILLED & RESTRICTED RETURN ITEMS
Some products are fulfilled by third-party suppliers and may have different return eligibility than our standard 14-day return policy.
Some supplier-fulfilled products are subject to a 7-day restricted return period. For those products, customers must contact Posh & Polish Variety LLC within 7 days of delivery if the item arrives damaged, defective, missing parts, or incorrect.
Products subject to the 7-day restricted return policy are not eligible for buyer’s-remorse, change-of-mind, style-preference, color-preference, or size-expectation returns.
For restricted supplier products, returns or other resolutions are available only when the item arrives damaged, defective, missing parts, or incorrect.
Customers must keep the item and all original packaging until the issue is resolved.
Return instructions and the authorized return address may vary by product, supplier, and fulfillment location. Do not ship any item back without first receiving a Return Authorization and return instructions from us.
If an approved return is required because of damage, defect, missing parts, an incorrect item, or supplier error, we will provide the appropriate instructions and assist with the resolution.
Depending on the circumstances, the resolution may include a replacement, replacement parts, refund, or another appropriate solution.
RETURN SHIPPING COSTS
Customers are responsible for all return shipping costs for eligible non-defective standard returns, including items returned because of buyer’s remorse, change of mind, personal preference, color variations, size expectations, or dissatisfaction with the product’s style or appearance.
Any expedited, upgraded, or special shipping charges paid by the customer are non-refundable for non-defective returns.
If an approved damaged, defective, missing, or incorrect item must be returned, Posh & Polish Variety LLC will provide return instructions and cover the authorized return-shipping cost when applicable.
Do not return any product without first receiving instructions from us.
CONDITION OF RETURNED ITEMS
Returned items must be unused, in their original packaging, and adequately protected for transit.
An item damaged during return shipping because of insufficient packaging may be subject to a partial refund or may not qualify for a refund.
Customers are responsible for any loss in value if an item is not returned in its original condition.
FINAL SALE AND CLEARANCE ITEMS
Products clearly marked “Final Sale” or “Clearance” are not eligible for return or exchange.
If a Final Sale or Clearance item arrives damaged or defective, please contact us as soon as possible after delivery.
Depending on the circumstances, we may provide a replacement, refund, replacement parts, or another appropriate resolution.
EXCHANGES
We do not offer direct exchanges.
If an eligible standard return is approved, the customer may return the item according to this policy and place a new order for the preferred product.
Supplier-restricted products may be subject to different resolution options depending on the supplier’s policy.
MIRROR AND HANDCRAFTED ITEM DISCLAIMER
Many of our products are decorative or handcrafted and may contain minor variations in finish, dimensions, framing, alignment, color tone, or craftsmanship.
These variations are normal characteristics of the product and are not considered defects.
Slight variations in measurements, finish, alignment, color, or appearance do not qualify as manufacturing defects and are not grounds for a return at our expense.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please contact us as soon as possible after delivery at customerservice@poshpolishvariety.com.
Some supplier-fulfilled products may have a specific reporting timeframe stated on the applicable product page. Products assigned to our 7-Day Restricted Returns policy must be reported within 7 days of delivery.
Please provide clear photographs of:
- The damaged or defective item
- The shipping box
- All packaging materials
- The shipping label
Failure to provide the required documentation may delay or prevent the claim from being processed.
Please keep the damaged item and all packaging materials until we provide instructions.
Depending on the circumstances, we may offer a replacement, refund, replacement parts, or another appropriate resolution.
REFUNDS
Once an approved returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Your bank or credit card company may require additional time to process and post the refund.
No restocking fee is charged for an approved return.
Any expedited, upgraded, or special shipping charges paid by the customer are non-refundable for non-defective returns.
RETURN ADDRESS
Do not return any item without first receiving a Return Authorization and return instructions from Posh & Polish Variety LLC.
Return addresses may vary depending on the product, supplier, and fulfillment location.
Once a return is approved, we will provide the correct authorized return address and instructions for that specific order.
Items sent to an unauthorized return address may be refused or may not qualify for a refund.
We reserve the right to refuse any return that does not comply with this policy.